As part of our commitment to being a responsible business, Clarion Housing Group has created a sustainability strategy covering the whole of the Group and our approach to environmental sustainability.

As a business with 125,000 homes, 3,500 employees and a significant development programme we recognise that we have a substantial direct environmental footprint and larger indirect footprint.

Business case

Our strategy is based on a clear business case that recognises the opportunity to make our business resilient to the risks associated with sustainability issues. This, in turn, can improve the wellbeing of communities we work with, increase customer satisfaction, improve employee engagement as well as delivering more efficient, ‘value for money’ services. Sustainability underpins our long-term strategic objectives and will contribute towards our success.


Our sustainability objectives, linked to the Clarion vision Building Homes, Developing Futures, are:

  • To develop sustainable and affordable homes across all tenures.
  • To promote biodiversity, green living and working.
  • To enable the health and wellbeing of our communities.

Our focus

Over the next five years our sustainability work will focus on:

  • Creating an improved housing stock with SAP ratings of 'D' and above by 2025.
  • Refreshing our commercial fleet with a significant proportion of hybrid/electric vehicles.
  • Enabling employees to be active participants in ‘green’ living inside and outside the office, with a focus on training and rewarding action.
  • Reducing fuel poverty and supporting our residents through Clarion Futures work.
  • Ensuring new build homes conform to a new set of sustainability standards focussing on quality & performance.
  • Substantially reduced direct carbon emissions and non-recyclable waste from operations.

Measurement and reporting

We recognise the need to improve our understanding of our environmental impacts and the attendant risks, communicate transparently and act proportionately to address them. The large and diverse nature of business in the Group means there is significant variation of impacts and their materiality across business areas. We are working towards an improved measurement and reporting framework.

Contractors and suppliers

Contractors and suppliers are a key part of our indirect environmental footprint. We ensure that consultants, contractors and partners are aware of the importance of sustainability to us. When we select companies to work with, their commitment to sustainability and environmental management approach is one of our key criteria in the selection process. We work with them to address sustainability issues and impacts to reduce our indirect environmental footprint.

Sustainable Housing Finance Framework

Through our Sustainable Housing Finance Framework, we’re the UK’s first housing association to adopt the Certified Sustainable Housing Label. This incorporates 30 social and green indicators and mirrors the principles developed by the UN that have become the benchmark for impact investing.

The UN sustainable development goals include making cities inclusive, safe and resilient; reducing inequality; providing affordable, clean energy; and promoting sustained, inclusive economic growth and decent work for everyone.

“Creating truly sustainable communities where people can thrive is at the core of our mission. By following these internationally recognised standards we will be better informed about the impacts our activities have on the communities we serve,” says Rob Lane, group commercial services director.