Clarion Housing is the social landlord at the heart of Clarion Housing Group. It is the largest housing association in the country, owning and managing 125,000 homes across over 170 local authorities. 360,000 people call a Clarion home their home.
As a landlord, we are committed to providing excellent customer service to all our customers, whether they are tenants, leaseholders or shared owners. Our customer charter outlines our service goals and what customers can expect from us – as well as what we ask for in return.
Equally important to us is maintaining our homes to a good standard. As well as providing a repairs service, we invest millions each year in planned improvements, such as installing new bathrooms, kitchens or heating systems to ensure that our residents have a safe, affordable and good quality home to live in. We ensure that all decisions about our housing best serve our customers’ needs over the long-term, deliver value for money and are sustainable.