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The Clarion Index 2021

The Clarion Index is our annual customers’ behavioural insights report, giving a broad look at their lives, views and experiences. Clarion places great importance on listening to our customers to better understand and serve their needs.
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COVID-19: New research reveals how Clarion residents are coping

The unfolding impacts of the pandemic on the lives of Clarion’s residents are revealed in a new report that highlights positive developments as well as causes for concern.
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Latest research tracks the ongoing impact of the pandemic on Clarion residents

Clarion has conducted a follow-up study looking at the ongoing impact of the pandemic on the lives of residents, after our initial report last autumn revealed how they had fared during the early stages of the crisis.
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The Clarion Index 2020

Even in normal circumstances, it’s vital for Clarion to know and understand our residents so we can target our services and make sure our offer meets their needs.
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Report uncovers Clarion resident experiences during the pandemic

We are pleased to be able to share our report about how Clarion residents have managed during the coronavirus pandemic and resulting lockdown.
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The Clarion Index 2019

Every year we talk to a representative sample of 2,000 residents for 20 minutes about a broad range of topics, such as their community, wellbeing, finances, employment and internet usage.
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The Clarion Index 2018

Every year, we ask 2,000 of our residents for 20 minutes of their time to tell us about themselves, their lives and their experiences. We publish the results of this survey as The Index, and the findings inform every area of our business, allowing us to target resources, measure the impact of different programmes of work and tailor our communications.
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Clarion Housing's response to the Green Paper for Social Housing

Over 1,000 residents completed our online survey on the Green Paper for Social Housing and we arranged roundtables and depth telephone interviews to gather views from a wide range of residents.
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The Role of the Not-for-Profit Housing Sector in Addressing The Affordable Housing Challenge

An International Symposium was held at St Edmund’s College in Cambridge on 10th September 2018, which was co-sponsored by Clarion Housing Group and L&Q. The event also formed part of the European Network for Housing Research’s 30-year anniversary celebrations and received a donation from UK’s Collaborative Centre for Housing Evidence.