Residents’ Annual Report for 2017-18
Clarion Housing Group publishes Residents’ Annual Report for 2017-18.
Clarion Housing has published its Residents’ Annual Report for 2017-18.
The report presents clear information to residents about how the housing association is performing against its targets and on the issues that matter most to them.
Main findings from the report include:
- 80% customer satisfaction
- £119m invested in major works last year in our residents’ homes
- Approximately £9m spent on improving fire safety
- 3,035 people supported into work by Clarion Futures.
Neil McCall, Chief Executive Officer of Clarion Housing, said:
“We are the biggest social landlord in England but our strength and experience means nothing unless we utilise it to provide the best service to our customers."
“The coming together of two separate housing associations to form Clarion two years ago brought with it a lot of a change but throughout our focus has been the customer – our residents. We maintained a good level of service despite this change and achieved an overall satisfaction score of 80% last year, but we still have more to do."
“Last year we spent £119 million making improvements to our existing properties and we plan to invest £2.6 billion across the country to undertake major regeneration schemes. We’re also rolling out a new IT system which will mean residents will be able to transact with us in the same way they would expect to be able to with any top business."
“We are excited for the future but our success will always depend on how well we listen and respond to residents. We provide a range of ways for residents to share their ideas on how we could do things better and the 201718 Residents’ Annual Report is a good reflection of how we’ve worked together.”