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News20 November 2022

Tackling condensation, damp and mould in our properties

The death of Awaab Ishak in Rochdale was a terrible tragedy and will rightly mean there is an even greater focus on the quality of social homes across the country.

For Clarion, it underlines the absolute need to resolve condensation, mould, damp and disrepair issues in our homes promptly and effectively.

We are providing our residents with support and advice on how to combat the early sign of damp and mould in their property, while being clear that ultimate responsibility for addressing serious issues lies with us as the social landlord.

Our teams have been working on a number of new initiatives for tackling this problem for several months. This includes:

  • Increased investment in humidity and ventilation monitoring devices, to enable early identification of problems
  • Referring cases to specialist surveyors if there is a repeat instance of damp and mould
  • Enhanced training for all colleagues and new reporting systems
  • Using our ‘Every Visit Counts’ policy to ensure that if colleagues are in a property fixing a separate problem, they look for condensation damp and mould and raise any issue

If you are a resident with a concern, please get in touch via Live Chat system, email us on or by calling 0300 500 8000.