Clarion Housing Group appoints Kate Still as Chief Customer Officer

Clarion Housing Group has announced the appointment of Kate Still as its new Chief Customer Officer. She will join the Group on 1 July 2025.

Kate brings over three decades of experience in housing, regeneration, and economic development. A former Chief Operating Officer at Citizen Housing Group and National Director of Housing Operations at Sanctuary Housing, she has led operational transformation across some of the UK’s largest housing providers.

Most recently, Kate has worked as an independent consultant, advising housing associations and local authorities on customer service, regulatory compliance and resident engagement. Her previous roles have included Chief Commercial Officer at Home Group and Executive Director of Customer and Communities at Golding Homes.

She will take over the leadership of Clarion’s Customer Directorate at the end of August this year, with responsibility for resident services, insight and engagement, housing management and community investment.

Kate’s appointment follows the decision by Michelle Reynolds to step down from the role after 35 years of dedicated service to Clarion and its residents. Michelle has played a pivotal role in shaping the organisation, holding a number of senior leadership positions and making a lasting contribution to the Group’s mission and values. Her deep commitment to residents, colleagues, and communities has been a hallmark of her career.

Clare Miller, Group Chief Executive of Clarion Housing Group, said:

“Kate brings a rare combination of strategic insight, operational leadership and a deep understanding of what residents’ need from us. Her experience, values, and commitment to social purpose will be hugely important as we continue to raise standards and deliver on our promise to provide safe, secure homes and services residents can rely on.

I also want to extend my heartfelt thanks to Michelle Reynolds, who has given an extraordinary 35 years of service to Clarion. Her contribution to our organisation, and to the lives of the people we serve, has been immense, and we wish her all the very best for the future.”

Michelle Reynolds added:

“It’s been a real privilege to spend my career at Clarion. I’ve had the chance to work with some incredible people and to serve communities across the country. What has always driven me is making a difference to people’s lives, helping residents feel safe, supported and listened to. I’m proud of what we’ve achieved and know that Kate will bring fresh energy and insight as she takes on this important role.”

Kate Still said:

“I’m delighted to be joining Clarion at such a pivotal time for the sector. I’ve long admired the Group’s scale, purpose, and ambition — and I look forward to working with colleagues and residents to continue improving services and building a customer experience we can all be proud of.”

Kate’s appointment comes as Clarion marks its 125th anniversary and continues to strengthen resident engagement and service delivery across its 125,000-home portfolio.