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Michelle Reynolds, Chief Customer Officer

Group Executive Team 

Delivering results

Our Group Executive Team handles our day-to-day management, under the direction of the Clarion Housing Group Board. It also ensures we have the resources to achieve our goals. 

Group Chief Executive Clare Miller leads the team – which has equal representation of men and women. Rob Lane, Chief Property Officer, has lead responsibility for our homes. Michelle Reynolds, Chief Customer Officer, has lead responsibility for our customers.  

We measure our performance against budgets, value for money and other quality indicators. The Regulator of Social Housing has given us ratings of G1/V2 for governance and financial viability. This reflects the strength of our management and leadership.   

Clare Miller, CEO of Clarion Housing Group

“Clarion is not about making profits or holding onto money, we exist to invest in communities and provide affordable housing.” 

Clare Miller, Group Chief Executive 

Clare Miller, Group Chief Executive

Clare has been our Group Chief Executive since 2018. She is a chartered accountant with almost 30 years’ experience in the housing sector. Clare joined the Housing Corporation in 1992 as a financial regulator. Over the next 18 years progressed to become its Director of Regulation.

She then became an Executive Director at the Tenant Services Authority, with responsibility for housing association regulation. In 2010 Clare joined Affinity Sutton as Group Director of Governance and Compliance. She took up the same role at Clarion in 2016, before taking on her current role two years later.

Download our 2022-23 Annual Report

See how we built 2,032 homes, 78% of which were affordable.

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