Clarion Housing Group has the top ratings for governance and financial viability from the Regulator of Social Housing – being rated as G1/V1 on these two criteria.

How we are organised

Clarion Housing Group is made up of a number of charitable and commercial subsidiaries. We have three main areas of work - the building, maintenance and management of affordable housing; the building of residential properties for sale or rent on the open market; and helping people and their communities through our charitable foundation.

We invest our profits back into our core social purpose – providing people with affordable homes.

Performance is continually measured against budgets, value for money and other quality indicators

Our Board is responsible for delivering our aims and objectives, and ensuring that we stay true to our values. We have several committees that advise us on different aspects of our work, dealing with audit and risk, remuneration, funding, and major investments.

Our Group Executive Team is tasked with running the organisation and helping our Group Chief Executive to set out our strategy, make sure we have the money we need to do the things we want to do, and to get those things done.

Meet the executive team

Clare Miller, Group Chief Executive

Clare Miller

Clare was appointed as our Group Chief Executive in 2018. A chartered accountant, with almost 30 years’ experience in the housing sector, Clare joined the Housing Corporation in 1992 as a financial regulator and over the next 18 years progressed to become its Director of Regulation.

She then became an Executive Director at the Tenant Services Authority, with responsibility for housing association regulation. In 2010 Clare joined Affinity Sutton as Group Director of Governance and Compliance. She took up the same role at Clarion in 2016, before taking on her current role two years later.

 

Mark Hattersley, Chief Financial Officer

Mark Hettersley

Joined Clarion from Sovereign Housing Association, where he was CFO. Mark is a chartered accountant and his background includes senior roles at Staffordshire University, where he was Director of Finance & Infrastructure; and Birmingham International Airport, where he was Finance Director. He chairs Clarion Housing Group’s investment committee and said: “Being a financially strong organisation underpins everything we do. It means we are resilient, and can continue to fulfil our purpose as well as progress and deliver on our ambitions.”

Richard Cook, Group Director of Development

Joined Clarion from Lendlease Europe, where he was Head of Residential and responsible for delivering 1,000 new homes a year. During his time at Lendlease, Richard was also Head of Delivery of the design and build contracts on the Olympic Village for London 2012 and worked on the £2.5bn Elephant Park regeneration project in Southwark. His extensive career in residential development spans more than 25 years and has included senior roles at Mace and Taylor Wimpey plc.  Richard leads Clarion’s development business and is the director responsible for the group’s sustainability strategy.

 

 

Michelle Reynolds, Chief Customer Officer

Michelle ReynoldsMichelle has more than 30 years’ experience in the housing sector. Formerly Clarion’s Chief Operating Officer and Group Director for Commercial Services, her previous roles include Executive Director and Director-level roles at Affinity Sutton and Ridgehill Housing Association. She has also held senior roles at William Sutton Housing Association, and was the Chief Executive of Aashyana, an Asian-led housing association in the South West. As Chief Customer Officer, Michelle is responsible for delivering a consistently good quality, comprehensive service for all Clarion customers and ensuring that customers remain at the heart of our business, improving the customer experience and representing the voice of our customers. Michelle is also Executive lead for Clarion Futures, Clarion’s charitable foundation.

Ian Woosey, Chief Information Officer

Ian has worked in technology leadership, consulting and retail operations roles over the past 30 years, working across Europe, and has specialised in leading major programmes to improve performance and maximise returns from investments in e-commerce and digital platforms.  Prior to joining Clarion, he was CIO for the food distribution company Brakes and Group CIO, e-Commerce & Operations Director at Carpetright. Ian’s career to date has also included senior roles at global professional services company Alvarez and Marsal, Sainsburys, and Logica.

 

 

Catrin Jones, Group Director of Corporate Services

Responsible for services ranging from HR and health & safety to internal audits and governance. Formerly Director of Business Transition at Clarion Housing Group, prior to which she was Director of Customer Services at Affinity Sutton. Catrin has also held a number of senior customer service roles in organisations such as UK Mail, where she prompted a more customer-centric culture, Veolia Environmental Services UK, and Cleanaway.

 

 

 

Rob Lane, Chief Property Officer

Rob is a qualified accountant with a career that has included senior finance roles in organisations such as the Domino’s Pizza Group, Network Rail Property, and the énergie Group. Rob takes the lead on all aspects of the property life cycle for Clarion assets including investment, repairs, maintenance, safety and long term property strategy for Clarion’s 125,000 homes. Rob is also responsible for commercial property activities and our subsidiary business Grange Property Management.

Catherine Thomas, Group Director of Corporate Affairs

Catherine has more than 25 years’ experience in brand strategy, marketing, and PR. She has held senior communications roles at companies such as Debenhams and Jaeger, and was European Marketing and Corporate Communications Director at property group Goodman, and Commercial Director at fashion label Maria Grachvogel. Catherine was also Marketing Director at Land Securities and has been a consultant to the British Fashion Council. She is a Non-executive Director of Barking & Dagenham’s regeneration company Be First, and co-founder of specialist branding agency Brand Love.

 

Meet the board

David Avery, Group Chair

David has served on the boards of various housing associations for almost 20 years, notably as Chairman of the Boards of Saxon Weald Homes, Peabody subsidiaries CBHA and Gallions, and most recently Clarion's Housing Association. David has also been a Non-Executive Director at property management company Gen2 and Cantium Business Solutions. Prior to his NED appointments David held various management roles in the global semiconductor capital equipment industry concluding as President of European Operations for Novellus Systems Inc. 

John Coghlan, Group Vice Chair, and Chair of Audit and Risk Committee

John has a wealth of experience in financial and general management.

He spent 11 years at global logistics group, Exel PLC, as CFO and latterly as Deputy CEO until retiring in 2006. Since then he has been a Director of publicly quoted and private companies across several sectors. Prior to that he spent 8 years in each of Tomkins PLC, an industrial conglomerate, and Arthur Andersen.

John is currently a Director of water group, Severn Trent PLC, where he is Chair of both the Audit Committee and the Treasury Committee. He also chairs their wholly-owned Welsh water group, Hafren Dyfrdwy. John is also a Director of facility services group, OCS Group Ltd, where he is the Chair of the Audit & Risk Committee.

John is a member of the Institute of Chartered Accountants in England and Wales.

David Orr CBE, Chair of the Clarion Housing Association Board

David is a former Chief Executive of the National Housing Federation and has spent more than 35 years in the housing sector. His various roles during his career have included CEO of Newlon Homes, President of Housing Europe, and CEO of the Scottish Federation of Housing Associations. David is currently Associate Director for Homes at the Centre for Ageing Better, Chair ReSI Housing, Chair of Reall, an international development housing charity, and a board member of Clanmil Housing Association. He is also a member of the Archbishop of Canterbury’s Housing, Church and Community Commission.

Rupert Sebag-Montefiore, Non-Executive Director, and Chair of Latimer Developments

Rupert is Chair of Latimer Developments Limited. He was on the Savills plc Main Board, followed by the Group Executive Board for 21 years. He became CEO of Savills UK Subsidiary which employed 2000 people across 75 offices. Following that he was Head of Global Residential, growing the network to over 600 offices.

Previous Non-Executive Director (NED) roles have included Chairing a leading property web portal, a marketing company during flotation on AIM, and Bournemouth University. He now sits on some external Investment Committees, including Winchester College, and has a number of NED appointments including, Pigeon Land Limited, a Development company, and On The Market, a property portal on AIM.

Tom Smyth, Non-Executive Director, and Chair of Treasury Committee

Tom is Executive Vice Chairman, Financing Advisory, and a Global Advisory Partner at Rothschild & Co. During his 25 years at the firm, Tom has advised the boards of the biggest listed and private equity owned companies on their funding, risk management and treasury strategies. He has previously served as a Trustee of Rothschild & Co's UK pension fund. During his career, Tom has also advised numerous organisations in raising debt in the capital markets and is a qualified member of the Association of Corporate Treasurers. He is a member of the board of governors at Kingston University.

Clare Miller, Group Chief Executive

Clare Miller

Clare was appointed as our Group Chief Executive in 2018. A chartered accountant, with almost 30 years’ experience in the housing sector, Clare joined the Housing Corporation in 1992 as a financial regulator and over the next 18 years progressed to become its Director of Regulation.

She then became an Executive Director at the Tenant Services Authority, with responsibility for housing association regulation. In 2010 Clare joined Affinity Sutton as Group Director of Governance and Compliance. She took up the same role at Clarion in 2016, before taking on her current role two years later.

 

Mark Hattersley, Chief Financial Officer

Mark HattersleyJoined Clarion from Sovereign Housing Association, where he was CFO. Mark is a chartered accountant and his background includes senior roles at Staffordshire University, where he was Director of Finance & Infrastructure; and Birmingham International Airport, where he was Finance Director. He chairs Clarion Housing Group’s investment committee and said: “Being a financially strong organisation underpins everything we do. It means we are resilient, and can continue to fulfil our purpose as well as progress and deliver on our ambitions.”

Graham Farrant, Non-Executive Director

Graham is the Chief Executive of Bournemouth, Christchurch and Poole Council. He has a track record in leading both public and private sector organisations, with a background in housing and local government. He has held CEO roles at HM Land Registry; Thurrock Council; the London Borough of Barking & Dagenham; Brentwood Council; sport and leisure consultancy pmpgenesis; and Leisure Connection. Graham has also worked in environmental health, housing and regeneration in local government.

Amanda Metcalfe, Non-Executive Director

Amanda is Place, Brand and Marketing Director at the Crown Estate, a £14.3 billion UK real estate business, and a former UK Marketing Director at Ebay Inc. She has spent more than 25 years in marketing, having held a range of digital and consumer roles during her career to date. Previous posts include Digital Marketing Director at Wm Morrison Supermarkets plc; Head of Customer Management at Debenhams; Group Head of Research at Laura Ashley; and Research Manager at Selfridges. Amanda is a trustee of ABF The Soldiers' Charity.

Lord Barwell, Non-Executive Director, and Chair of the Clarion Futures Board

A former Chief of Staff to Prime Minister Theresa May, and Minister for Housing, during a political career spanning more than 20 years. He was the Member of Parliament for Croydon Central from 2010 to 2017, and prior to that had been a councillor for the London Borough of Croydon for 12 years. In addition to his roles on the Clarion Housing Group and Clarion Futures Boards, Lord Barwell is an adviser to PwC, Avonhurst, Arcadis, Barratt Developments plc, Community Fibre and DLA Piper. 

Doris Olulode, Non-Executive Director, and Chair of Remuneration & Nominations Committee

Doris is currently a freelance HR consultant with extensive global human resources experience gained in a career at Ford Motor Company. Latterly, she was Ford’s HR Director for Europe, the Middle East and Africa. Doris also led the African Ancestry Network at Ford and was named by Autocar as one of the top 100 most influential women in the Auto industry.

In addition to the Group Board, Doris serves on Clarion’s Housing Association Board. She also serves as a Non-Executive Director for the Royal Free London NHS Foundation Trust, Royal National Orthopaedic Hospital and the Chartered Institute of Legal Executives and is a Lay Member to HM Courts and Tribunals Service.

Rachel Fletcher, Non-Executive Director

Rachel is a regulatory expert and Octopus Energy’s Director for Regulation and Economics. She was Chief Executive of Ofwat and held senior positions including at board level in Ofgem. Before that, Rachel worked as an energy strategy and policy consultant, having started her career in international development.

 

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Our aims

Find out more about what we do at Clarion Housing Group and our ambitious aims to help solve the nations housing shortage.

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Group Board and committees

Clarion Housing Group’s Board, which oversees several committees scrutinising our work, is responsible for our performance.

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