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Annual report 2021/22

Our mission is to provide affordable homes to those that need them most, but we can only do this from a position of financial security. I am pleased to report a strong financial performance again in the past year, which includes a pre-tax surplus of £186 million.

Clare Miller, Group Chief Executive

Download our 2021-22 Annual Report

See how we built 2,276 homes, 86% of which were for affordable. 

Download report

Making a difference to our customers

We strive to meet the needs of our customers. This means delivering a high-quality service 24/7 and helping improve the lives of our residents and their communities.

Making a difference to our homes and communities

We’re focused on providing good quality, safe, sustainable, and affordable housing and neighbourhoods where communities can flourish. 

Transforming neighbourhoods

We are changing the local landscape in some parts of the country, breathing new life into communities by replacing entire estates and renewing existing neighbourhoods.

Making a difference to our people

We have created an equitable and inclusive environment where our people can build successful and rewarding careers. We celebrate the diversity of colleagues and support them all to be themselves and achieve their potential.

Making a difference to our business

We aim to become a resilient, sustainable, and adaptable business that can confidently evolve to meet the demands of our changing environment. We strive to make smart and efficient use of our resources to achieve the greatest impact in social and financial terms.

Our year in numbers

  • £1,059m

    turnover

  • £303m

    operating surplus

  • £364m

    spent on maintaining and improving existing homes

Download our 2021-22 Annual Report

See how we built 2,276 homes, 86% of which were for affordable. 

Download report