Our mission is to provide affordable homes to those that need them most, but we can only do this from a position of financial security. I am pleased to report a strong financial performance again in the past year, which includes a pre-tax surplus of £186 million.
Clare Miller, Group Chief Executive
Download our 2021-22 Annual Report
See how we built 2,276 homes, 86% of which were for affordable.
Making a difference to our customers
We strive to meet the needs of our customers. This means delivering a high-quality service 24/7 and helping improve the lives of our residents and their communities.
Making a difference to our homes and communities
We’re focused on providing good quality, safe, sustainable, and affordable housing and neighbourhoods where communities can flourish.
Transforming neighbourhoods
We are changing the local landscape in some parts of the country, breathing new life into communities by replacing entire estates and renewing existing neighbourhoods.
Making a difference to our people
We have created an equitable and inclusive environment where our people can build successful and rewarding careers. We celebrate the diversity of colleagues and support them all to be themselves and achieve their potential.
Making a difference to our business
We aim to become a resilient, sustainable, and adaptable business that can confidently evolve to meet the demands of our changing environment. We strive to make smart and efficient use of our resources to achieve the greatest impact in social and financial terms.
Our year in numbers
£1,059m
turnover
£303m
operating surplus
£364m
spent on maintaining and improving existing homes
Download our 2021-22 Annual Report
See how we built 2,276 homes, 86% of which were for affordable.