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Annual Report and Accounts 2022/23

“I’m pleased to report this year a strong set of accounts that demonstrate financial resilience and stability.”

David Avery, Group Chair

Annual Report and Accounts 2022/23

Reflecting on Clarion Housing Group's performance in 2022/23

Clarion’s Chief Executive, Clare Miller, and Group Chair, David Avery, share their insight on the organisation's successes over the last year.

Our year in numbers

  • £1,008m


  • £261m

    operating surplus

  • £397m

    spent on maintaining and improving existing homes

Making a difference to our customers

In 2022/23, we provided advice and guidance on more than 14,000 occasions and secured almost 11m of extra income for our customers to help with the pressures of the cost of living crisis and to protect their tenancies.

Clarion members of staff talking

Making a difference to our homes and communities

We spent £1m a day and a total of £397m on improving and maintaining our existing homes, increasing their energy efficiency and carrying out more than 1,000 repairs every day to keep our residents' homes safe, comfortable and secure.
Clarion repairs staff in a home

Transforming neighbourhoods

We are breathing new life into neighbourhoods through our 1.3bn regeneration programme that will see some 2,800 new homes built in Merton and over 20,000 new homes across the country.
Clarion Response staff with van

Making a difference to our people

Over the last year, we welcomed more than 1,100 new colleagues, and we supported more than 160 to progress their careers by doubling the funding we provide for people to pursue professional qualifications.
Clarion member of staff with telephone headset

Making a difference to our business

We have maintained the highest possible rating of G1 for governance, and we have strong credit ratings from Moody's (A3) and Standard & Poor's (A-). Our financial strength allows us to invest in new homes and communities, and support our residents.
Female member of staff using a computer in the office

Download our 2022-23 Annual Report and Accounts

A year of investing in our existing homes, our residents and our communities.
Download the report
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