In October 2021, the Housing Ombudsman published their “It’s not lifestyle” report into sector-wide resident complaints about condensation, damp and mould.
The report made 26 recommendations for social landlords. Clarion Housing Group has responded by setting out its self-assessment against each of the 26 recommendations made by the Housing Ombudsman in their spotlight report.
Our new Leaks, Condensation, Damp and Mould policy has benefitted from input from our residents and sets out our approach to working with them to prevent, diagnose and treat these issues in their homes.
Read a summary of our response to the Regulator of Social Housing’s letter on damp and mould.