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clarion response employee standing outside an estate

Housing association

Providing homes and communities

Our mission is to provide homes for those who need them most. 

We've been in the business of managing social housing for more than a century, and have more than 125,000 homes across the country. 

As a social landlord, we are committed to delivering for our residents and ensuring that their homes are safe, secure, and fit for purpose.

Here are some of the ways we supported our residents in 2022-23:

  • £397m spent improving and maintaining our homes
  • 81% customer satisfaction
  • 2,114 helped to secure employment

With 360,000 residents living in Clarion homes, we are a major player in the housing sector and are leading calls for more affordable housing.

Our residents enjoy subsidised rents, and we’re building more than 2,000 new homes each year – with more than 20,000 others in the pipeline.

Helping residents in 2022-23

  • Over 1,000

    repairs done every working day

  • 2,032

    new homes built

  • £4m+

    in extra income found for residents from benefits they were entitled to

More than a landlord

Our relationship with our residents is mutually beneficial. They look after their homes and pay rent, and we deliver the services they want and need. The relationship doesn’t stop there. If residents are struggling to pay the rent, we work with them to try to find a solution. 

We also provide supported housing for:

  • those with learning disabilities or mental health problems
  • ex-offenders and refugees

We also support Amy’s Place in East London, working alongside the Amy Winehouse Foundation. This is a recovery centre for young women aged 18-30 who have been in treatment for drug and/or alcohol addiction.

In addition, we run Kent County Council’s domestic abuse refuge service. This provides places of safety for women and children across Kent and Medway. 

Social purpose

We’re a business for social purpose that exists to improve people's lives. This means any surplus we make goes towards our mission of providing homes for those who need them most.

Homes are part of a bigger picture, where we are making a difference for our residents and their communities.

Changing lives for the better

We exist for a social purpose that dates back more than a century to Victorian philanthropist William Sutton. 

As a business for social purpose, we reinvest any surplus we make into our work to provide homes for those who need them most.

Our services extend far beyond providing a home. We help to improve the prospects of people and communities, in a holistic approach to supporting our residents.

We plan for future success, with a clear strategy.  

Our strategy
James, Clarion resident

“I was discussing my rent situation with Clarion and they told me about the support services they offer…as far as I was concerned they were my landlord and that was it – I didn’t know they offered this type of help.”

James, a resident who struggled after losing his job
Read his story

A pioneering housing association

We’re always looking to break new ground and set an example for others to follow. Our recent achievements include:

“Clarion is not about making profits or holding on to money, we exist to invest in communities and provide affordable housing.”

Clare Miller, Group Chief Executive

Find out more

Long-term strategy

We take a strategic approach to achieving our goals. This means planning ahead for success.

Find out more
Jacqueline, Amy’s Place recovery centre resident

Investing in people

The work of our charitable foundation Clarion Futures highlights our commitment to our residents. It invests millions every year into helping residents and their communities. This investment helps thousands of people into work every year, and supports those needing help to manage their money.

It also helps connect people to the digital world as well as funding community projects to enhance the places where our residents live.