Clarion Housing is Britain’s biggest housing association and provides homes for more than 350,000 people.

Clare Miller, Chief Executive, Clarion Housing Group: “As a social landlord we provide housing that simply wouldn’t be affordable at market prices. Every week we save our residents in excess of £8 million by charging subsidised and affordable rents. Over the course of a year, this adds up to an economic contribution of £430 million.”

We own and manage some 125,000 homes, working across over 150 local authorities, and pride ourselves on providing a good quality service to our residents.

In 2019/20 alone, we invested £290 million on home improvements and property maintenance.

Changing lives

Clarion continues to build on the vision of our Victorian founder William Sutton. We are here to deliver good quality, affordable homes and neighbourhoods to people failed by the market.

We believe that being a landlord is about more than bricks and mortar. Through Clarion Futures (our charitable foundation) we work to maximise the opportunities available to our residents and change lives for the better. Every year we help thousands of people find work and support those who need help to manage their money, as well as funding community projects to enhance the places where our residents live. You can read more about the work of Clarion Futures here.

Targeted support

We provide help to a range of groups of people, from older residents to the homeless and from those with learning disabilities to people with mental health challenges.

Our staff also work to keep people in their homes who might have otherwise have been evicted. In 2019-20 alone, we helped more than 2,300 households to remain in their homes and managed to prevent hundreds of evictions.

We also own and run Amy’s Place in East London, working alongside the Amy Winehouse Foundation. This is a recovery centre for young women aged 18-30 who have been in treatment for drug and/or alcohol addiction. Amy’s Place gives these women a stepping stone towards living independently. It provides a series of self-contained apartments for up to 16 women at any one time and Clarion’s lettings team works with staff at Amy’s Place to help residents into permanent homes once they are ready.

In addition, we run Kent County Council’s domestic abuse refuge service, providing places of safety for women and children across Kent and Medway. And in 2019-20 we helped develop domestic abuse training programmes which have been taken up across the region.

More than just a home

One of our residents is Mo, who fled war-torn Somalia to start a new life in the UK.

“When I moved into my Clarion property, the first thing I noticed was how warm and friendly my new neighbours were, and the staff too. They really made an effort to welcome me and it was a relief after having faced quite a lot of hostility in my life.

I have a health condition which means sometimes I feel very unwell and Joan, the cleaner for the building, always checks in on me and even does my shopping for me when I’m not able to. Even though I don’t have family living close by, I know that I can count on her.”

Supporting people

Graham had been released from prison and was homeless and out of work when he was referred to Clarion Futures for help. We helped to find him work and he is now one of our residents. “Thanks to the support I received, I have now got a career and a roof over my head. I’m proud to say I’m a Clarion resident – to think a housing association helped me with finding employment, as well as giving me confidence is just amazing.” 

Making a difference

Nicole works on a zero-hours contract which means her income goes up and down, and was struggling to make ends meet. We helped her to manage her money and to claim Universal Credit, council tax support and a discretionary housing payment which cleared more than £1,200 of her rent arrears. “I was struggling to keep my head above water and didn’t know where to turn for help. Luckily, I was referred to Clarion Futures and they’ve been amazing, helping me get my head around budgeting and make my money go further.”